Terms of service
TERMS OF SERVICE
Last updated: 20 September 2026
Welcome to Respmart.
These Terms of Service ("Terms") govern your access to and use of respmart.com, including its content, products, services, Knowledge Bank, customer-support features, AI-assisted support, and other functionality made available through the website.
Throughout these Terms, "Respmart", "we", "us", and "our" refer to the operator of respmart.com. "You" and "your" refer to the customer, visitor, or other person using the website.
By accessing our website, using our services, or purchasing a product from Respmart, you agree to these Terms.
Please read them carefully before using the website or placing an order.
1. ABOUT RESPMART
Respmart is an online store providing respiratory care equipment, healthcare products, accessories, related information, and customer-support resources.
Products available through Respmart may include CPAP, APAP and BiPAP equipment, oxygen concentrators, nebulizers, respiratory accessories, masks, tubing, and other healthcare-related products.
Availability may change from time to time.
2. ELIGIBILITY AND ACCEPTABLE USE
By using this website or placing an order, you confirm that you have the legal capacity to enter into the relevant transaction or that you are acting with appropriate authority on behalf of another person.
You agree not to use the website:
• For unlawful or fraudulent purposes
• To interfere with the operation or security of the website
• To introduce malicious software or harmful code
• To attempt unauthorized access to systems or information
• To misuse customer-support or communication facilities
• To impersonate another person or provide intentionally false information
• In any manner prohibited by applicable law
3. PRODUCT INFORMATION
We aim to provide accurate and useful information about products available through Respmart.
Product information may include descriptions, specifications, photographs, compatibility information, manufacturer information, educational explanations, and other product-related material.
However, product appearance, packaging, specifications, accessories, availability, or manufacturer information may change from time to time.
Where there is a material discrepancy or uncertainty, please contact Respmart before purchase.
Customers are responsible for reviewing relevant product information and determining whether additional professional or clinical guidance is required before purchasing or using a healthcare or respiratory product.
4. MEDICAL INFORMATION DISCLAIMER
Content available through Respmart is intended primarily for general informational, educational, product-selection, and customer-support purposes.
Information appearing on product pages, collection pages, Knowledge Bank articles, FAQs, chat, AI-assisted support, WhatsApp, or other Respmart communication channels is not intended to replace professional medical advice, diagnosis, prescription, treatment, or clinical supervision.
Respmart does not provide medical diagnosis or prescribe treatment through the website.
Customers should consult an appropriately qualified healthcare professional regarding medical conditions, symptoms, diagnosis, treatment decisions, prescriptions, oxygen requirements, PAP pressure settings, therapy changes, or other matters requiring individualized clinical judgment.
Never disregard professional medical advice or delay seeking appropriate medical care solely because of information obtained through Respmart.
If you believe you are experiencing a medical emergency, seek appropriate emergency medical assistance immediately.
5. PRESCRIPTIONS AND CLINICAL RECOMMENDATIONS
Certain respiratory or healthcare products may require or be most appropriately used with a prescription, clinical recommendation, professional configuration, or medical supervision.
Where applicable, customers are responsible for obtaining and following appropriate professional medical advice.
Respmart may provide general information to help customers understand product categories, specifications, features, compatibility, and available options.
Such assistance should not be interpreted as a diagnosis, prescription, or individualized treatment recommendation unless it is separately provided by an appropriately qualified healthcare professional acting within their professional capacity.
6. AI-ASSISTED CUSTOMER SUPPORT
Respmart may use artificial intelligence, automation, Shopify-supported technology, search tools, and other software to assist with customer support and information retrieval.
AI-assisted support may help customers:
• Locate product information
• Understand general product features
• Navigate the Respmart website
• Find relevant Knowledge Bank resources
• Understand store policies
• Find customer-support options
• Obtain general educational information
AI-generated or AI-assisted responses may occasionally be incomplete, inaccurate, outdated, or inappropriate for an individual's particular circumstances.
Customers should verify important product, medical, prescription, compatibility, availability, pricing, warranty, or policy information before relying on it for an important decision.
AI-assisted support is not a substitute for professional medical advice or emergency medical assistance.
Where appropriate, customers may request human assistance from Respmart.
7. KNOWLEDGE BANK AND EDUCATIONAL CONTENT
Respmart may publish articles, guides, comparisons, FAQs, educational resources, and other Knowledge Bank content concerning respiratory health, equipment, product categories, usage considerations, and related topics.
This content is provided for general informational and educational purposes.
Where external research, medical organizations, manufacturers, government resources, professional bodies, or other sources are referenced, those references are provided to support or contextualize the information presented.
The presence of an external citation or hyperlink does not necessarily constitute Respmart's endorsement of every statement, product, service, or opinion available through the external source.
Medical and scientific knowledge may evolve over time. Customers should consult qualified healthcare professionals for individualized medical decisions.
8. HEALTHCARE PROFESSIONAL AND PULMONOLOGIST INFORMATION
Respmart may provide information about pulmonologists, doctors, hospitals, clinics, healthcare professionals, or other healthcare resources to help customers locate appropriate professional assistance.
Unless expressly stated otherwise, inclusion of a healthcare professional or healthcare facility on Respmart does not mean that the professional or facility is employed by, affiliated with, endorsed by, or acting as an agent of Respmart.
Information such as addresses, contact details, consultation hours, availability, or services may change.
Customers should independently verify relevant information directly with the healthcare professional or facility before travelling, booking an appointment, or making a healthcare decision.
Medical consultation, diagnosis, treatment, and professional advice provided by an independent healthcare professional remain the responsibility of that healthcare professional and the patient.
9. ORDERS
Submitting an order through Respmart constitutes an offer to purchase the selected products.
An order is subject to product availability, payment authorization, verification, applicable delivery limitations, and acceptance by Respmart.
We reserve the right to decline or cancel an order where reasonably necessary, including where:
• A product is unavailable
• Pricing or product information contains a material error
• Payment cannot be authorized
• Fraud or misuse is reasonably suspected
• Delivery cannot reasonably be completed
• Additional information or documentation required for the transaction is not provided
• Fulfilling the order would violate applicable law
Where an order that has already been paid for is cancelled by Respmart, an appropriate refund will be initiated where applicable.
10. PRICING
Prices displayed on Respmart are shown in the applicable store currency unless otherwise indicated.
We aim to maintain accurate pricing but errors may occasionally occur.
Prices, promotions, discounts, availability, shipping charges, and other commercial terms may change without prior notice, subject to applicable law.
The price applicable to an accepted order will normally be the price confirmed during checkout, subject to correction of obvious or material errors where permitted by law.
11. PAYMENTS
Customers must provide accurate and authorized payment information when placing an order.
Payments may be processed by third-party payment gateways, banks, UPI providers, card networks, or other payment-service providers.
Use of those services may also be subject to the relevant provider's terms and privacy practices.
Respmart does not control banking or payment-provider processing times.
12. SHIPPING AND DELIVERY
Orders are subject to the Shipping Policy published on respmart.com.
Estimated delivery dates or timeframes are estimates unless expressly guaranteed.
Delivery may be affected by courier operations, destination, product availability, weather, public holidays, regulatory requirements, events beyond reasonable control, or other circumstances.
Customers are responsible for providing complete and accurate delivery information.
13. RETURNS, REFUNDS, AND CANCELLATIONS
Returns, refunds, exchanges, and order cancellations are governed by Respmart's Return and Refund Policy and applicable law.
Certain respiratory, healthcare, personal-use, or hygiene-sensitive products may have specific return restrictions after opening or use.
Nothing in these Terms is intended to remove consumer rights or remedies that cannot lawfully be excluded.
14. WARRANTIES
Certain products may be covered by manufacturer or distributor warranties.
Applicable warranty duration, conditions, exclusions, service procedures, and remedies may vary by product and manufacturer.
Respmart may assist with relevant warranty information or coordination where appropriate.
Warranty decisions involving manufacturer warranties may ultimately be subject to assessment by the applicable manufacturer, distributor, or authorized service provider.
15. PRODUCT USE AND SAFETY
Customers must use products in accordance with applicable manufacturer instructions, safety information, prescriptions, professional recommendations, and operating manuals.
Do not modify medical or respiratory equipment, therapy settings, oxygen delivery parameters, pressure settings, or other clinically relevant configurations contrary to professional advice or manufacturer instructions.
Customers should contact an appropriately qualified healthcare professional where medical or clinical guidance is required.
16. THIRD-PARTY LINKS AND RESOURCES
Respmart may provide links to manufacturer websites, research publications, healthcare resources, government websites, professional organizations, hospitals, clinics, or other third-party resources.
These links may be provided for convenience, attribution, research support, or additional information.
Respmart does not control third-party websites and is not responsible for their availability, security, accuracy, content, privacy practices, or subsequent changes.
Customers should review the applicable terms and policies of third-party services they choose to use.
17. INTELLECTUAL PROPERTY
Unless otherwise stated, original content created for Respmart, including website copy, original articles, educational material, graphics, branding, page designs, and other original materials, is owned by or licensed to Respmart and is protected to the extent provided by applicable intellectual-property law.
Third-party trademarks, product names, manufacturer names, research, images, documents, and other third-party materials remain the property of their respective owners.
You may use publicly available Respmart content for ordinary personal and informational purposes.
You may not systematically reproduce, republish, commercially exploit, scrape, redistribute, or misrepresent Respmart's original content in violation of applicable law or applicable rights.
18. ACCURACY AND AVAILABILITY OF THE WEBSITE
We aim to keep Respmart accurate, secure, and available.
However, we do not guarantee that the website, AI-assisted services, content, or other digital functionality will always operate without interruption, delay, error, or technical failure.
We may update, modify, suspend, or discontinue website functionality where reasonably necessary.
19. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Respmart will not be responsible for indirect, incidental, consequential, or similar losses arising solely from use of the website or informational content where such liability may lawfully be limited.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.
Nothing in these Terms is intended to exclude mandatory consumer rights available under applicable Indian law.
20. INDEMNIFICATION
To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful misuse of the website, infringement of another person's rights, fraudulent activity, or material violation of these Terms.
This provision does not limit any statutory consumer rights.
21. PRIVACY
Personal information collected through Respmart is handled in accordance with the Privacy Policy published on respmart.com and applicable law.
Where third-party platforms or service providers process information in connection with payments, communications, analytics, fulfilment, or other services, their applicable privacy terms may also apply.
22. CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our products, services, technology, policies, business operations, or applicable legal requirements.
The current version will be published on respmart.com with an updated revision date where appropriate.
Continued use of the website after an update constitutes acceptance of the revised Terms to the extent permitted by applicable law.
23. SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
24. GOVERNING LAW
These Terms are governed by the applicable laws of India.
Any dispute will be subject to the applicable jurisdiction and consumer-protection rights provided by law.
Nothing in this section is intended to restrict a consumer from exercising a right to approach an appropriate consumer commission, court, regulator, or other authority where such a right is provided by applicable law.
25. CONTACT US
For questions about these Terms, an order, product information, customer support, or other Respmart services, please contact:
Respmart
Email: shop@respmart.com
Website: respmart.com
For an existing order, please include your order number and the name used to place the order so that we can assist you efficiently.