Shipping policy
SHIPPING POLICY
Last updated: 20 September 2026
Respmart ships respiratory care equipment, accessories, and related healthcare products to eligible destinations within India.
This Shipping Policy explains our shipping methods, estimated delivery times, shipping charges, order processing, tracking, and other delivery-related information.
Please review this policy before placing an order.
1. SHIPPING DESTINATIONS
Respmart currently ships to eligible serviceable destinations within India.
Shipping availability depends on the customer's delivery location, product, package weight, courier serviceability, and the shipping options configured for the destination.
Available shipping methods and applicable charges will be displayed during checkout based on the delivery address and order details.
2. SHIPPING METHODS
Depending on the destination and order, Respmart may offer Standard and/or Express shipping.
Our currently configured estimated transit times generally include:
Express Shipping:
Approximately 3–5 business days for eligible destinations.
Standard Shipping:
Approximately 5–8 business days for eligible destinations.
The shipping options available for a particular order will be displayed at checkout.
Not every shipping method may be available for every destination, product, or order.
3. SHIPPING CHARGES
Shipping charges are calculated according to factors including:
• Delivery destination
• Package or shipment weight
• Selected shipping method
• Order value
• Courier serviceability
Respmart uses different shipping zones and weight-based shipping rates for destinations within India.
The final shipping charge applicable to your order will be displayed at checkout before payment.
The shipping amount displayed and accepted during checkout will normally be the applicable shipping charge for that order.
4. FREE SHIPPING
Eligible orders with an order value of ₹9,999 or above may qualify for free Standard shipping where the free-shipping option is available for the customer's shipping zone.
Eligibility will be determined automatically during checkout based on the order value, destination, and applicable shipping configuration.
The shipping option displayed at checkout will determine whether an order qualifies for free shipping.
5. DELIVERY TIME ESTIMATES
Delivery estimates shown during checkout are estimates and should not be interpreted as guaranteed delivery dates unless Respmart expressly states otherwise.
Typical shipping estimates currently include:
• Express: approximately 3–5 business days
• Standard: approximately 5–8 business days
Actual delivery times may vary depending on:
• Customer location
• Product availability
• Order processing requirements
• Courier serviceability
• Package weight or dimensions
• Public holidays
• Weekends
• Weather conditions
• Transportation disruptions
• Remote or special-destination delivery
• Regulatory requirements
• Events outside Respmart's reasonable control
6. ORDER PROCESSING
Orders may require processing before being handed over to the applicable courier or logistics provider.
Processing may include:
• Payment verification
• Product availability confirmation
• Order verification
• Product preparation and packaging
• Documentation
• Prescription or other information verification where applicable
• Coordination with the applicable supplier, distributor, or fulfilment location where necessary
Delivery estimates should therefore be understood together with any applicable order-processing time.
7. RESPIRATORY AND MEDICAL EQUIPMENT
Certain respiratory or healthcare products may require additional preparation, verification, packaging, documentation, configuration, or handling before dispatch.
This may apply to products such as CPAP, APAP and BiPAP equipment, oxygen concentrators, nebulizers, and other respiratory or healthcare equipment.
Where additional information is reasonably required to process an order, Respmart may contact the customer before dispatch.
8. ORDER TRACKING
Where tracking information is available, customers may receive shipping or tracking details after an order has been dispatched.
Tracking information is generally provided by the applicable courier or logistics provider.
There may occasionally be a delay between dispatch and the tracking information becoming active in the courier's system.
9. DELIVERY ADDRESS
Customers are responsible for providing complete and accurate delivery information when placing an order.
Please carefully check:
• Recipient name
• Complete delivery address
• PIN code
• Mobile number
• Other relevant delivery information
Incorrect, incomplete, or outdated delivery information may cause delays or failed delivery attempts.
If you discover an error in your delivery information after placing an order, contact Respmart as soon as possible.
We will try to assist where reasonably possible, but changes may not be possible after an order has been processed or dispatched.
10. DELIVERY ATTEMPTS
Courier or logistics providers may contact customers or make one or more delivery attempts according to their applicable delivery procedures.
Customers should ensure that someone is available to receive the shipment where required and that the telephone number provided with the order is reachable.
If delivery cannot be completed because of an incorrect address, unavailable recipient, unsuccessful delivery attempts, or another customer-related issue, additional delivery or return-to-origin charges may apply where permitted by applicable law.
11. REMOTE AND SPECIAL DESTINATIONS
Some locations may require additional delivery time or may have limited courier availability.
The availability of shipping to a particular PIN code or destination may depend on the courier network and the product being ordered.
Where a destination cannot be serviced for a particular order, Respmart may contact the customer to discuss available options.
12. SHIPPING DELAYS
Although we aim to provide reliable delivery estimates, delays can occasionally occur after an order has been dispatched.
Possible causes include:
• Courier or logistics disruptions
• Weather conditions
• Natural events
• Public holidays
• Transportation delays
• Remote-area delivery
• Regulatory or governmental restrictions
• Incorrect or incomplete customer information
• Events outside Respmart's reasonable control
Where appropriate and reasonably possible, Respmart may assist customers in obtaining information about delayed shipments from the applicable courier provider.
13. DAMAGED SHIPMENTS
Please inspect the shipment and packaging when your order is delivered.
If the package or product appears damaged, please retain:
• The product
• Original packaging
• Shipping label
• Accessories
• Manuals and documentation
Please take clear photographs or video of the packaging and product where appropriate and contact Respmart promptly.
Damaged, defective, or incorrectly supplied products will be handled in accordance with Respmart's Return and Refund Policy and applicable law.
14. LOST OR MISSING SHIPMENTS
If tracking information indicates an unusual delay, delivery issue, or delivery completion but you have not received the shipment, please contact Respmart.
We may coordinate with the applicable courier or logistics provider to investigate the shipment.
Investigation and resolution times may depend on the courier provider and circumstances of the shipment.
15. CHANGES OR CANCELLATION BEFORE DISPATCH
If you need to change or cancel an order, please contact Respmart as soon as possible.
We will try to accommodate the request before the order has been processed or dispatched.
Once an order has entered fulfilment or has been shipped, an address change or cancellation may no longer be possible.
Returns and refunds after dispatch are governed by Respmart's Return and Refund Policy.
16. SHIPPING RATES AND POLICY CHANGES
Shipping rates, delivery methods, serviceable destinations, free-shipping thresholds, courier arrangements, and estimated delivery times may be updated from time to time.
The shipping options and charges displayed during checkout at the time an order is placed will normally determine the applicable shipping terms for that order.
This policy may also be updated periodically to reflect changes in Respmart's shipping operations.
17. CONTACT US
For questions regarding shipping, delivery, tracking, or an existing order, please contact:
Respmart
Email: shop@respmart.com
Website: respmart.com
When contacting us about an existing order, please include your order number and the name used to place the order so that we can assist you efficiently.