Refund policy
RETURN AND REFUND POLICY
Last updated: 20 September 2026
At Respmart, we aim to provide respiratory care equipment, accessories, and related healthcare products with accurate product information and reliable customer support.
Because some respiratory products are medical, personal-use, or hygiene-sensitive products, return eligibility may vary depending on the product, its condition, whether it has been opened or used, the reason for return, applicable manufacturer or distributor requirements, and applicable law.
Please read this policy before placing an order.
1. RETURN REQUESTS
If you receive a product that is damaged, defective, incorrect, or materially different from what you ordered, please contact Respmart as soon as reasonably possible after delivery.
When contacting us, please provide:
• Your order number
• Name and contact details used for the order
• Product name
• Description of the issue
• Photographs or video showing the product and packaging
• Serial number or other identifying information where applicable
Please retain the original product, accessories, manuals, warranty documents, packaging, and shipping materials until your request has been reviewed.
Submitting a return request does not automatically mean that a return or refund has been approved.
2. RETURN ELIGIBILITY
Where a return is accepted, the product should generally be returned in its original condition together with its original packaging, accessories, manuals, labels, warranty documentation, and other supplied items.
Return eligibility may depend on:
• The type of product
• Whether the product has been opened or used
• The condition of the product and packaging
• Health, hygiene, and safety considerations
• The reason for the return
• Manufacturer or distributor requirements
• Warranty conditions
• Applicable consumer-protection law
Respmart will communicate the applicable return procedure after reviewing the request.
3. MEDICAL, RESPIRATORY, AND HYGIENE-SENSITIVE PRODUCTS
Certain respiratory and healthcare products may come into direct or indirect contact with a person's face, mouth, nose, respiratory pathway, bodily fluids, or personal-use environment.
For health, hygiene, and safety reasons, products or components that have been opened, fitted, used, contaminated, or otherwise made unsuitable for resale may not be eligible for a change-of-mind return.
Depending on the product and circumstances, this may include masks, mask cushions, nasal interfaces, tubing, and other personal-use or hygiene-sensitive accessories.
This restriction does not remove any rights or remedies available to a customer under applicable law in relation to products that are defective, damaged, incorrectly supplied, or otherwise non-conforming.
4. CPAP, APAP, BIPAP, OXYGEN CONCENTRATORS, AND OTHER EQUIPMENT
Return eligibility for respiratory equipment such as CPAP, APAP and BiPAP devices, oxygen concentrators, nebulizers, and other medical or respiratory equipment will be assessed according to:
• The condition of the equipment
• Whether it has been opened, configured, or used
• The reason for the return
• Applicable hygiene and safety considerations
• Manufacturer or distributor requirements
• Applicable warranty terms
• Applicable law
Please contact Respmart before returning any equipment.
Products sent back without appropriate return instructions may result in delays in assessment and processing.
5. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
Please inspect your order after delivery.
If an item arrives damaged, appears defective, or you receive an incorrect product, please contact Respmart promptly so that we can assess the issue and determine an appropriate resolution.
Depending on the circumstances, the resolution may involve:
• Troubleshooting
• Replacement
• Repair
• Manufacturer or authorized service support
• Warranty assistance
• Return
• Refund
• Another remedy available under applicable law
6. WARRANTY CLAIMS
Products covered by a manufacturer or distributor warranty may be subject to the relevant warranty process and terms.
Respmart may assist customers with applicable warranty information or coordination where appropriate.
The final warranty assessment, repair, replacement, or other remedy may depend on the applicable manufacturer, authorized service provider, or distributor.
Warranty coverage generally may not apply to damage caused by misuse, unauthorized modification, improper handling, accidental damage, normal wear and tear, failure to follow manufacturer instructions, or other circumstances excluded by the applicable warranty, except where applicable law provides otherwise.
7. CHANGE-OF-MIND REQUESTS
Please choose respiratory and healthcare equipment carefully.
Change-of-mind returns are not automatically available for every product.
Eligibility will depend on the product category, condition, packaging, hygiene considerations, manufacturer or distributor requirements, and applicable law.
We recommend contacting Respmart before purchase if you are uncertain about product specifications, compatibility, included accessories, or other product-related information.
For questions involving the suitability of equipment for an individual's medical condition, diagnosis, prescription, treatment, oxygen requirement, pressure setting, or therapy, customers should consult an appropriately qualified healthcare professional.
8. RETURN SHIPPING
Please do not send a product back until Respmart has provided appropriate return instructions.
Responsibility for return shipping costs will depend on the reason for the return and applicable law.
Where Respmart or the supplied product is responsible for an eligible return, we will communicate the appropriate return arrangement.
For an otherwise accepted customer-initiated return, return shipping or related costs may be the customer's responsibility where permitted by applicable law.
9. REFUNDS
Once an eligible returned product has been received and assessed, Respmart will notify you regarding the outcome.
Where a refund is approved, it will normally be issued to the original payment method.
Banking institutions, card networks, payment gateways, UPI providers, or other payment providers may require additional processing time before the refunded amount appears in the customer's account.
Where applicable, any permitted deductions or exclusions relating to shipping or other costs will be communicated as part of the refund assessment.
10. ORDER CANCELLATION
If you wish to cancel an order, please contact Respmart as soon as possible.
We will try to accommodate cancellation requests before an order has been processed, prepared for dispatch, or shipped.
Once an order has entered fulfilment or has been dispatched, cancellation may no longer be possible and the applicable return process may need to be followed.
11. PRODUCT INFORMATION AND MEDICAL GUIDANCE
Respmart provides product information, educational resources, and customer support to help customers understand products available through our store.
Information provided through the Respmart website, Knowledge Bank articles, product pages, AI-assisted support, chat, WhatsApp, or other customer-support channels is intended for general informational, educational, and product-support purposes.
It is not a substitute for professional diagnosis, prescription, treatment, or individualized medical advice from a qualified healthcare professional.
Where equipment requires professional recommendation, prescription, configuration, clinical interpretation, or medical supervision, customers should follow the advice of an appropriately qualified healthcare professional.
12. CONSUMER RIGHTS
Nothing in this Return and Refund Policy is intended to exclude, restrict, or override any consumer right or remedy that cannot lawfully be excluded under applicable Indian law.
Where this policy conflicts with a mandatory legal requirement or consumer right, the applicable legal requirement will prevail.
13. CONTACT US
For assistance with a return, refund, cancellation, damaged or defective product, incorrect order, or warranty-related matter, please contact Respmart:
Email: shop@respmart.com
Website: respmart.com
When contacting us about an existing purchase, please include your order number, the name used to place the order, and relevant details about your request.
For damaged, defective, or incorrect products, please also provide photographs or video where appropriate so that we can assess the issue efficiently.